• RSS
  • Facebook
  • Twitter
AdLib On December - 24 - 2009

Welcome to the Help Desk!

Please post a comment below if you need any assistance. We do ask that before you post, you review the FAQ since directions and details on how to use this site are posted there and should answer most questions immediately.

You can click here to review the FAQ.

If you don’t find your issue addressed in the FAQ, please post a comment below and we will respond shortly.

Written by AdLib

My motto is, "It is better to have blogged and lost hours of your day, than never to have blogged at all."

1,823 Responses so far.

Click here to leave a comment
  1. Ad, or Kalima, I was locked out of WordPress and this site for nearly three days. I know you guys didn’t ban me. This happened about two weeks ago, there abouts.
    Could you have an explanation for this. I really would like to prevent it from happening again, if at all possible.

    Thanks Guys!

    • Kalima says:

      Hello, KT. I found your IP locked out yesterday and unlocked it. Saw you trying to unsuccessfully login again today and white listed your IP.

      The only reason this could happen is if you have failed logins too many times in the space of 5 minutes or so. Our program mistakes you for a hacker or spammer and then locks you out.

      Sorry about that but we have to keep it the way it is because there are many bad people trying to hack our site every day.

      Now that you are white listed, it shouldn’t happen again. Thank you for your patience. Good to see you back.

      Should anything go wrong again, it would be quicker just to email us at admin.

  2. monicaangela says:

    AdLib, are you planning to have a live chat tonight during the democratic Town Hall on CNN?

  3. Wow, your comment shows up in the side bar, but not here. Weird. I cleared my browser and still no go.

  4. For some strange reason, my comments (videos) won’t show up on the music thread. The first 6 or s0 showed up fine, but now I keep getting a duplicate comment warning.

    • AdLib says:

      KT, sounds like a corrupted cookie issue. Try clearing your browser’s cookies then closing and restarting your browser.

      Please let me know if that does or doesn’t work!

  5. The Planet seems to have lost it’s thumbs.

    It seems the rating system is down.

  6. sillylittleme says:

    Hi Ad/Kalima, I had to go in through the dashboard to access Ad’s latest article. Is it me or the site?

    • AdLib says:

      slm, try clearing your browser’s cache, closing then restarting your browser.

      What exactly happens when you try to click on an article from the Home page?

      We’ll figure it out!

      • sillylittleme says:

        Hi Ad, Thanks that worked. New computer and first time with Windows 8.1. All better and now I know where to go to clean that up. I hope to make it tomorrow night, but we are going out with friends for dinner. If I don’t I’ll be back next week.

    • Kalima says:

      Oh dear, slm. That’s like squeezing through a tiny window to get back into the house. Have you tried the standard cure?

      Clear your Cache, delete your PlanetPov cookie, and try to login again. Sometimes a corrupt cookie can be the cause of mysterious events here.

      Let us know if it happens again and I’ll send AdLib in with his magic screwdriver.

  7. monicaangela says:

    AdLib or Kalima,

    I don’t know if you have noticed, but I have been trying to remove my avatar photo. I have personal reasons that I do not wish to discuss openly for doing this. Could you help me delete it from this site?

    • AdLib says:

      monicaangela, as Kalima noted, your Gravatar image that appears here comes from Gravatar.com. So, to change that, you need to change it at Gravatar.com. Sometimes it takes a while for changes to show up here, sometimes they don’t change for some weird reason. What I might suggest if you don’t want any avatar to appear is to create a graphic of a white square and upload that as your avatar/Gravatar (or anything else you would like).

      Let me know if I can help on this any further.

      • monicaangela says:

        Thanks for responding to my question AdLib, Kalima helped me work it out. I did change the avatar, but it doesn’t seem to want to change when I leave a comment. It isn’t a matter of life or death, I will survive whether it changes or not. Thanks again for getting back to me.

    • Kalima says:

      Hello Monicaangela.

      We can’t remove your avatar, you have to go to Gravatar using the same Username and email address you used to register with at The Planet, and you can delete it yourself. If you choose a new avatar, that will be the only one that will show up here.

      Go here to delete it and replace it with a new one.

      https://en.gravatar.com/

      • monicaangela says:

        Hello Kalima,

        Thank you for answering so quickly. I have visited the site, and as you can see have changed the avatar once with the Bird of Paradise picture and then again deleting both avatars leaving none. Still, when I comment on an article or as you can see here, the photo avatar continues to appear. I will try again. Thanks again for responding.

        • Kalima says:

          Hello Monica.

          Your avatar is not showing. I suggest you empty your cache, remove your Planetpov cookie, and try logging in again. It should disappear for you too.

          Hope it works for you.

          • monicaangela says:

            Okay Kalima, mission accomplished, I believe I will have to wait an hour or so for the change. Thanks again, I really appreciate your help.

          • monicaangela says:

            Hello again,

            I followed the steps on the website, and I notice the avatar I wish to use appears in the recent comments section. I will follow the steps you have outlined, and let you know what happens.

            • Kalima says:

              Avatars sometimes take quite a time to show up, so I’m sure this will sort itself out soon. I can see your new avatar in your last comment. My current avatar took three days to show up in my comments.

              The one you don’t wish to use will not show up again here.

              Glad I was able to help.

  8. EXFANOFARIANA says:

    Ad, the up vote thumb is NOT working. Cheers.

  9. I’m writing a new post, but I can’t get an image to appear. I’ve done it a hundred times or more, in the past, but for some reason, it’s not working for me.

    The text of the URL shows up, but when I click on visual, nothing shows up. Could it be a faulty URL?

    • AdLib says:

      Hey KT, yes, the URL you pasted in wasn’t a proper one. If you don’t see a short URL with a .jpg, .png, etc. at the end, it’s not a proper image URL (usually, it’s an image that’s stored on a site that doesn’t like open sharing).

      In such cases, you can do what I did, right click on the image and select Save Image then upload the image to The Planet.

      I’ve done this, the image now appears in your draft article (I saw some duplicate but empty versions and removed those).

      Let me know if I can help with anything else. Looking forward to reading your post!

  10. Hey Ad, I wish you would let me know when you’re going to post a music thread. I did one earlier today, to get it done by noon. ?

    • AdLib says:

      Hey KT, sorry about the misunderstanding, there was no post by early morning so I scheduled a thread to post by 9am. It being Thanksgiving and all, and being on the run myself, wanted to make sure it was covered. I’ll schedule yours to post next weekend so it’s all good and appreciated.

      Hope you had a great Thanksgiving!

  11. funksands says:

    Suggestion to Twitter Wrangler:

    When I (or anyone) tweets an article directly from the site to Twitter, I’ve noticed that the person handling the Planet’s twitter feed is nice enough to “favorite” the tweet. That’s very nice, but it would more effective to “ReTweet” it instead.

    The Planet uses Twitter for additional exposure. By re-tweeting, thousands of additional followers are notified of the article and may be more likely to check it out. Favoriting goes no further than the the two users.

    Just my two cents.

  12. Nirek says:

    AdLib, I use Google Chrome and keeBad Request

    Your browser sent a request that this server could not understand.
    Size of a request header field exceeds server limit.
    Cookie
    /n
    Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_jk/1.2.35 mod_fcgid/2.3.6 Server at 23.91.125.189 Port 80p getting this when I click on a link or story.

    It doesn’t give me trouble with explorer but I don’t like explorer. This problem is only on PlanetPOV and Chrome. Can you help me fix it?

    Thanks Ad.

    • AdLib says:

      Nirek, it sounds like Chrome is doing something funky. Have you updated to the latest version of Chrome? We have many users here that use Chrome who haven’t had that issue and since Explorer is working for you, that does seem to put the focus on something corrupted in the Chrome program. If you are fully updated, try re-installing the update and that should hopefully repair whatever files became corrupted.

      Let me know either way, if this does or doesn’t work.

    • Kalima says:

      Hello Nirek. So very sorry to hear of your annoying computer problem and I’m sure that AdLib will get to it as soon as he can.

      Take care and peace to you and yours.

  13. SearingTruth says:

    My posts, which are always polite and respectful, are now being censored. It’s so bad that I couldn’t respond to another members question last night, which had to do with a misperception of my political beliefs. Which sadly, is going to leave them with the belief that the misperception is true.

    I actually tried to respond in three different ways, trying to figure out why I was censored, but all were deleted.

    This is what I used to have to do at Huffington Post, and I really don’t want to have to start walking on eggshells like that again. I want a site where everyone can express their views, so long as it’s done civilly.

    So unless this was a mistake I would like to delete my profile so I can leave PlanetPOV. However, I couldn’t figure out how to delete my profile. Could you please let me know how to do it?

    And finally, I wish everyone here the best. I really enjoyed the site until my right to speak freely was taken away.

    Thank you.

    • Kalima says:

      Hello ST. Checking the site before I sleep, I just found this comment and checked our data. Your comments were automatically moved to our Spam Folder because they were identical. Sorry about that but no one deleted them. Would you like me to restore it?

      Maybe it might help to sometimes change the words you begin with of each comment to make sure it never happens again. Very sorry for the inconvenience.

      • SearingTruth says:

        Gentle friend Kalima,

        I did post three almost identical answers in the MurphTheSurf3 article posted on September 22, 2014. They were in answer to a question EXFANOFARIANA posted asking if I would ever vote for Ron Paul or his son.

        The reason I answered three times is because my first answer was immediately deleted. It appeared at first, and then within a minute it was gone.

        I was quite surprised, because this typically only happens when a post is censored.

        So I tried posting the answer again, slightly rewording it because I was trying to figure out why it was censored. Again the post appeared at first, and this time seemed to stay.

        However, after I went to a different article to post something else, and then went back to the MurphTheSurf3 article my second answer was also deleted.

        Surprised and frustrated, I again posted a slightly reworded answer, and again it seemed to stick.

        However, by this time I was sure I was being censored, and attempted to post a civil goodbye to everyone.

        And then came the final shock, my third answer to EXFANOFARIANA, and the goodbye post, had both been deleted.

        I couldn’t figure out why, and since the post I made in the other article wasn’t deleted, I was then sure I was being censored.

        In any case, even now none of the answers I posted to EXFANOFARIANA are being displayed. I just checked again. If you could just restore the original answer I posted for EXFANOFARIANA that would be great. There is no reason to restore the other two attempts, or the goodbye post.

        And I’m sorry for falsely accusing PlanetPOV of censoring my posts, but I hope you can see from what happened why I thought so. It looked like typical censoring behavior. But still, I should not have jumped to conclusions, and instead should have made sure first. Again I apologize.

        I also thank you for taking the time to find the deleted posts. The only thing I don’t understand is how the first one could have been detected as spam, as it was longer than my usual posts, and not similar to anything else I posted. So this seems like some type of bug. The other two answers were very similar though, so having them flagged as spam makes sense.
        ST

        • EXFANOFARIANA says:

          FYI, beloved brother, I’ve also had posts put on spam because, well most likely, my Italian wine bottle was almost empty….And I only drink it if it comes from the surroundings neighborhoods of Rome….
          I’ve never met best support friends than here….
          XX

          • SearingTruth says:

            That was hilarious gentle friend EXFANOFARIANA! I sometimes have the same problem with Newcastle Brown Ale …

            And the support here is indeed excellent. I feel very bad for jumping the gun and falsely accusing PlanetPOV of censoring me.
            ST

            “I understand your human frailties, because they are much like mine, and the rest of humanities. We are all frail and weak, we all do things that shame us, we all make mistakes. But our character is not born from our perfection; it is instead born from how we deal with our imperfection.”
            SearingTruth

            A Future of the Brave

        • EXFANOFARIANA says:

          My angel of peace, my darling S.T…You inspire me deeply with your ever so wholeheartedly wishes and your immense, gentle soul. As I’ve posted before, 90% of the time, you’ve never failed here or on other blogs, to bring peace to my highly emotional Italian blood/mind. I love you and have known you for years.I’d would hate to lose you as one of my digital family. You are my digital brother….for you sound so much like my late brother who left this earth so early to another level of conscience and achievements. A higher level for sure.I’ do be heartbroken if you leave us. I am often in disagreement with Monica Angela who I love and respect too much.And you two have so much in common.:) PLEASE, my friend…I’ve lost account of the so many tears you’ve brought to me and the peace that ensued afterwards.Please do not go.We are all humans that perhaps sometimes, misunderstand each other.
          Just for laughs, I cannot even share the music blog cause I am sure it would bore my dear ones here.So I’ve opt to stay out.LOLOLOL.You, Searing Truth, will forever stay with me. So many times I’ve C/P your comments to my file so I could calm down and read the beautiful messages you always spread.
          And Kalima, ARIGATO for EVERYTHING.TRULY!

          • SearingTruth says:

            Gentle friend EXFANOFARIANA, that was very sweet. Thank you. I value your friendship greatly as well.

            And I’m not going anywhere.
            ST

            “Our path, overfilled, has only been hidden.”
            SearingTruth

            A Future of the Brave

        • Kalima says:

          Hello ST, I’m just passing through and caught this. I will restore your original comment before I leave.

          This is not the first time that a member’s comment has ended up in our Spam Folder, and we can’t reproduce what was happening at the time yours was moved there. The only thing I can say is that like any other website, we have hundreds of spammers and hackers every day trying to login, so we use an aggressive Spam filter to stop the few who get in from commenting.

          Also in the last few weeks, AdLib has been working relentlessly to fix bugs that occurred in many widgets and plugins after we installed a new version of our weekly Live Chat, Vox, which had caused numerous problems for some of our members from not receiving email notification for comment replies, to not being able to login.

          Anyway that should be all fixed now. Sorry for the inconvenience, and I will now restore your comment, if you check the comment should be back on the post already.

    • EXFANOFARIANA says:

      My gentle friend. ST: I have been reading your anterior comments and they are all there.I am also having a tech issue today here for it’s impossible to click and go to reply here et al.
      For instance I am trying to reply to you for so ever gently, taking the patience over my rather petulant question about the Pauls.It here, I did get the feedback but it’s not taking me there.Remember, sometimes people can have different opinions and agree to disagree in a civil manner as I often do with MA.Please don’t go.PEACE BE WITH YOU!

      • SearingTruth says:

        No problem gentle friend EXFANOFARIANA. There was nothing wrong with your post, and I always want people to speak their minds.

        I just wanted to make sure you got my answer.

        In any case, Kalima seems to have figured out that it was a technical problem, and I have apologized for falsely accusing PlanetPOV of censorship.
        ST

  14. sillylittleme says:

    Hi,
    I have stopped getting notifications of replies. I haven’t had announcements in a couple of months. Ad sent me an email which I never received. I’ve set my email to put all planetpov.com mail to my inbox and still nothing. I tried following Kalima’s instructions to KT, but I can’t find the comment notification dropdown either. I’ve clicked on everything. Do I have to have a jetpack account too?

    Not critical, just wondering…

    • AdLib says:

      Hey SLM, sorry about that, I’ve been working under the hood on the site to fix a variety of things that the latest software updates messed up. The email notifications have been working as far as I can check up until the last couple of weeks, they should be working properly now.

      If you’re still not getting them (including this one), most likely your ISP or email program are tagging them as spam and they should be in your spam folder online or on your computer.

      If you let me know who you use for internet service, I can help you with how to check this out and how to whitelist our email address.

      • sillylittleme says:

        Hey Ad, got this notification just not your reply to my Hill comment. I use hotmail/outlook/msn email or whatever they call themselves now. Had it for twenty years can’t seem to shake myself from it (tee hee). I made a rule that puts planetpov in my inbox so that’s how I got your response. That should fix it going forward…


Leave your Comment

You must be logged in to post a comment.


Back to top
PlanetPOV Tweets
Ongoing Stories
Features